INFO

Gloss Studios care guide:

Our jewellery is made from high quality materials so they can be worn everyday, without tarnishing, irritating or staining the skin.

All pieces are 925 Sterling Silver & 18k Gold Plated.

Although 18k Gold Plated & Sterling Silver jewellery does not tarnish or react with your skin, we recommend for best protection and longevity of your pieces you should remove them before you shower and sleep. We also recommend not to use any creams or perfumes on your jewellery as this can break down the plating over time. 

When you're not wearing your Gloss Studios jewellery, we recommend you store your items neatly and separately in a jewellery box. This stops items becoming tangled or scratched.

To clean your jewellery use a soft, non abrasive cloth. This will maintain your item & give it a beautiful shine. 

 

Shipping:

We have two different shipping options:

Express shipping ~ £2.99

Standard shipping ~ £1.99

We aim to package and post your order within 24 hours of your order being placed. However, this is Monday-Friday only. Any orders placed from 12PM Friday will be sent on the following Monday.

International shipping: we do not cover customs or duty fees for anywhere outside of the UK. Therefore if you are ordering outside of the UK, you will be charged by your local courier for these charges. Charges are based on your local fees and value of the goods, so this cannot be estimated by us. The costs of these fees will not be refunded by us if you should wish to return an item.

You will receive an email confirmation once your order has been received and shipped.

We are based in the UK but ship worldwide. 

Returns and Refunds:

For health and safety reasons, we do not accept returns on our earrings. If you receive a pair of earrings that are faulty, we can send you a new pair out (based on stock) or we can refund you, once we have received the damaged pair back.

However, if you wish to return any other jewellery that you’re not happy with, you can do this by contacting our support team on info@glossstudios.co.uk 

All items must be returned in the original packaging and in an unworn/unused state.You as the customer will be liable for postage costs on returning the items to Gloss Studios.

If you have any issues with your order please email us within 7 days of receiving your items.

info@glossstudios.co.uk